Unlock Elite Customer Support That Powers Your Growth
Our expert remote agents deliver seamless, professional call, email, and chat support—so you can focus on scaling your business with total confidence. Experience service that’s not just managed, but mastered.
Book Your Free ConsultationAbout OmniReach
More than an agency—we are your dedicated support partner.
At OmniReach, we are more than a customer support agency—we are your dedicated support partner. Our approach is rooted in transparency, excellence, and accountability. When you work with us, you’re not just hiring a remote agent; you’re gaining access to a fully managed, high-performance support team committed to your success.
A Message from Our Founder
"OmniReach was born from a deep understanding of the challenges growing businesses face when trying to scale customer support without sacrificing quality. After years in the industry, I saw the need for a service that goes beyond outsourcing—one that integrates seamlessly, adapts quickly, and delivers reliably. Our mission is to provide premium, managed customer support that operates like an extension of your own team, so you can focus on building your vision with confidence."
— Elijah Mohamed, Founder
Our Simple 3-Step Process
Get world-class support up and running in no time.
1. Discovery Call
We start with a free consultation to understand your exact needs, goals, and brand voice.
2. Team Onboarding
We select and train the perfect agents for your business and seamlessly integrate them with your tools.
3. Launch & Scale
Your new support team goes live. We manage performance and provide reports as you grow.
What We Handle For You
A full suite of services to manage every customer interaction professionally.
Phone & Call Support
Our agents become the voice of your brand. We handle inbound/outbound calls, lead gen, and cold calling.
Email & Live Chat
Clear your inbox and instantly engage website visitors with fast, professional written support.
Virtual Receptionist
Ensure every call is answered and every appointment is booked with our reliable receptionist services.
Trusted by Businesses Like Yours
See what our clients have to say about their experience with OmniReach.
"Partnering with OmniReach was a game-changer. Our customer satisfaction has skyrocketed, and we can finally focus on product development. Their team is professional, responsive, and truly feels like part of our own."
"We were drowning in emails before OmniReach. Now, our inbox is managed 24/7, and our customers get the fast, quality support they deserve. I can't recommend them enough."
"The lead qualification and appointment setting service has been phenomenal. Our sales team is more efficient than ever, spending their time on calls that are already warmed up and ready to go."
Clear, Flexible Pricing
Choose a plan that scales with your business. All packages are custom-quoted to fit your exact needs.
Starter
Ideal for startups and small businesses needing foundational support.
- ✓ Part-time agent coverage
- ✓ Email & Chat Support
- ✓ Basic weekly reporting
Growth
Perfect for growing businesses that require more comprehensive coverage.
- ✓ Full-time agent coverage
- ✓ Phone, Email & Chat Support
- ✓ Dedicated account manager
- ✓ Detailed monthly reporting
Pro
A complete support solution for established teams and enterprises.
- ✓ 24/7 team coverage
- ✓ All services included
- ✓ CRM integration support
- ✓ Performance analytics
Frequently Asked Questions
Have questions? We've got answers. Here are some of the most common things clients ask us.
How do you train your agents?
Our agents go through a rigorous internal training program covering communication skills, empathy, and problem-solving. We then work closely with you to create a custom onboarding process where they learn your brand voice, products, and specific procedures.
What CRMs and tools do you use?
We are tool-agnostic and can integrate with most major platforms, including Zendesk, Intercom, HubSpot, Salesforce, and many more. We can also work directly within your existing systems. For communication, we typically use Slack and Zoom.
What are your hours of operation?
We offer flexible coverage options. Our standard plans cover business hours in your primary time zone, but we can provide support 24/7/365 with our Pro plan or as a custom add-on to any package.
How do we communicate with our support team?
You'll have a dedicated account manager as your primary point of contact. We also create a shared Slack channel for real-time communication with your agents and manager, ensuring you're always in the loop.
Get a Custom Quote
Tell us about your needs, and we'll build a custom-tailored proposal for you. Prefer to chat first? Book a free consultation.